Corrections and how we handle them

The rule

Where the Gambling Commission's public register disagrees with a page on this site, the register is right and the page is wrong. There is no version of that where we argue. The same applies to an operator's own published terms against our summary of them: the source wins.

What counts as a correction

Any factual error: a wrong licence number, the wrong licensee named, a wrong registered office, a misstated deposit floor or payout window, a fee clause quoted inaccurately, a brand attributed to the wrong company, or a sister-brand list that is incomplete. Also broken figures — a total that no longer matches the data it was computed from.

Not corrections, though still worth writing about: disagreements about emphasis, requests to remove an unflattering but accurate statement, and requests to add a brand (the contact page covers those).

How to report one

Email [email protected] with the page URL, the specific figure, and what it should say. If you have the source — a register entry, a clause in an operator's terms — that removes the slowest part of the job. Reports from operators are treated exactly like reports from readers: verified against the source, not accepted on assertion.

What we do

Check the source first, then fix the page. Because figures are computed from a shared data layer rather than typed into each page, correcting an underlying value corrects it everywhere it is used — which matters, because a single changed field once made eleven separate statements wrong on another site in this portfolio, two of them inside machine-readable structured data.

So a correction is not finished when the sentence is fixed. It is finished when every page that derived something from that value has been rebuilt and checked. Where a claim was repeated in prose rather than computed, we search the built site for the old wording rather than trusting memory.

What stays visible

Licence data carries the date the register was read — currently 31st July 2026 — so a reader can always tell a stale reading from an error. Where a correction changes the substance of what a page claimed, rather than fixing a typo, the page says that it was corrected and when. Silently editing a substantive claim would leave the record looking as though the site had been right all along.

Stale is not the same as wrong

A figure read accurately in July and changed by the operator in August is not an error; it is out of date, and the date on the page is what distinguishes the two. Both get fixed. Only one gets a correction note, because conflating them would make the correction record useless as a measure of how often we actually get things wrong.

What we will not do

Remove accurate information because an operator objects. Soften a verified statement in exchange for anything. Take down a "could not verify" row because a company would prefer it gone — the honest fix for that row is a document, and we will publish the correction gladly the moment one exists.

If you think we are biased rather than mistaken

Worth an email too. Nothing on this site is monetised — the disclosure explains that in full — there is no score to sell, and ordering is by licensed company. If a page reads as though it were paid for, that is a fault in the writing and we would like to know which sentence did it.